Troubleshooting Guide
Quick solutions to common issues and questions
We're Here to Help
Having trouble with PostcardMe? Don't worry - most issues can be resolved quickly. This guide covers the most common problems and their solutions. If you can't find what you're looking for, our support team is just a message away.
Quick Search
Use Ctrl/Cmd + F to search this page for your issue
Common Fixes
Most issues are resolved by the solutions below
Still Stuck?
Contact support at the bottom of this page
Common Issues by Category
Quick Fixes
Try These First
Solves 90% of issues
- 1. Log out and log back in
- 2. Clear browser cache and cookies
- 3. Try a different browser
- 4. Disable browser extensions
- 5. Check internet connection
- 6. Update your browser
System Status
Check if it's us, not you
Website
Operational
Payment Processing
Operational
Printing Services
Operational
API
Operational
Last updated: Just now
Still Need Help?
Contact Support
We're here to help you succeed
Live Chat
Quick questions & urgent issues
Available 9 AM - 6 PM EST
Before Contacting Support
Please have your order number, account email, and a description of the issue ready. Screenshots help us resolve issues faster!
Related Resources
Getting Started
New to PostcardMe? Start here.
Read Guide →FAQs
Frequently asked questions.
View FAQs →Video Tutorials
Step-by-step video guides.
Watch Videos →API Status
Check service availability.
View Status →